TOTSY.com is a bad site!

I am spreading the word for everyone to not shop at totsy.com.  I ordered two different items the first of December and have not received either one.  I have also been charged for my items.  I really hate this because they advertise really cute children's items on sale for a limited time.  I have tried contacting the customer service department via email and have not had any luck.  There is no contact number anywhere on their site.  I googled the site today and found several other bad reviews.  One review was from a lady who was asked by Totsy.com to write a review and she still got bad service.  Lesson learned google websites before buying from them.  I am most mad because the dress I wanted to wear to my baby showers was one of the purchases.